1.1) We can only refund individual purchases made directly to Flipd Inc. via PayPal.
1.2) We can only accept refunds requested within the time period stated on your purchase invoice.
1.3) We can only accept refunds on purchases that did not include a discount.
1.4) Once your refund request has been submitted, it may take up to 2-3 weeks to be reviewed. If your refund request is denied you will be sent an email informing you of this. If your request is approved it may take an additional 2-3 weeks to process the refund. Once the refund has been successfully processed you will be sent a confirmation email.
1.5) Receiving a refund will automatically expire all licenses initially purchased but will not delete your account. Should you ever need to use Flipd again, simply log in to your account at team.flipdapp.co and sign in with your existing Flipd credentials.
1.6) Should you wish to inquire into the status of your refund request, simply send a quick email to firstname.lastname@example.org to ask one of our representatives.
If you are an instructor and you meet the above criteria, please send a refund request to email@example.com with the following details:
- Transaction/invoice number
- Name of class and group code
- Email on account
- Reason for refund
2) Refunds for Students
In-app purchase refunds are processed by Apple and Google and cannot be guaranteed. Refund requests submitted in the following ways are reviewed on a case by case basis. Should you require a refund, please review the following:
2.1) For iOS devices: All in-app purchases have been made directly to the App Store and refunds must be requested directly from Apple. Flipd Inc. is not responsible for providing refunds on in-app purchases made on iOS devices, and refunds provided from Apple cannot be guaranteed by Flipd Inc. The official App Store and iTunes Store policy is that all sales are final, though there are a few exceptions to this rule. You may get a refund if the app does not work as described, if you are charged but do not receive the item or if the app is not compatible with your device. Steps to request a refund can be found at this link.
2.2) For Android devices: Send an email to firstname.lastname@example.org with a reason for your refund request, your name, the email address on the Flipd account, and your order number, which can be found on your Google Play receipt. A refund can only be provided with the order number. Refunds will be reviewed on a case by case basis and it is not guaranteed that a refund will be issued.
2.3) All refunds: Receiving a refund will automatically revoke all licenses and/or content initially purchased but it will not delete your account. Should you ever need to use Flipd again, simply login to your account on the mobile app and sign in with your existing Flipd credentials.
Should you have any questions about this process or require further assistance with Flipd, our Support Team is here to help! You can contact us directly by email or through our support chat accessible here.